TTNET ADSL

Documents required for private customers are:

• An ADSL subscription application form
• The original and a photocopy copy of your identification card
• Your TR citizenship number. (You must apply in person or via the power of attorney.)

Documents required for corporate customers are:

• An ADSL subscription application form
• A Corporate signatory circular
• A Corporate activity document
• The last paid phone bill belonging to the phone line
• A photocopy of the authorized person's identity card. (You must apply in person or via the power of attorney.)

The ADSL line is activated within three working days after the application date.

If you have forgotten your username, you can retrieve it by calling TTNET customer service on 444 0 375. You can change your username by applying to your associated Türk Telekom office. The application to change a username must be carried out by the ADSL subscriber. This application process is subject to a fee, which will be invoiced to your bill the following month.

If you have forgotten your password, you can retrieve it by calling TTNET customer services on 444 0 375. If you want to change your password, you can do so by going to the ADSL Quota Inquiry page.

Upon your ADSL service request, a physical action is carried out at your associated central Internet exchange point. The fee is taken only once to pay for this said action.

You can reach our current tariff information and information regarding our campaigns via our ADSL website or at sales points.

You can call TTNET customer service on 444 0 375 or go to your nearest TTNET ADSL sales point in order to change your connection speed.

You can arrange your address by going to your associated Türk Telekom office. Applications for a change of address must be carried out by the ADSL subscriber, who needs to present their ID card.

You need to make an ADSL transfer transaction. To do this, you need to go to your associated Türk Telekom office and make a transfer application in person. Transfer applications must be carried out by the ADSL subscriber and the transferee's phone number must be registered to the same person.

We're sorry; it is not possible to transfer your ADSL service.

You can use it on more than one computer in the same apartment. However, your connection speed may decrease if you are using numerous computers at the same time. The speed stated for each connection package indicates the maximum speed for a single computer, at optimum infrastructural conditions.

We're sorry; it is illegal to share your ADSL with another apartment.

You can learn your used quota amount by entering your username and password into our website's User Actions menu.

We're sorry; the ADSL service is subject to a fixed fee and it is not possible to stop or sustain your subscription at the moment.

We're sorry; only one Static IP address is given out with the ADSL service.

Download indicates the file downloading speed from the Internet, while upload indicates the file transmission speed. The upload speed is one-quarter of the download speed.

Thanks to service providers and developing technology, the ADSL Internet access speed is currently at 8192 Mbps. The speed stated in your package indicates the maximum speed available. Although the phone line is only reserved for you, Internet access speed could decrease depending on infrastructure and your phone line's quality, especially during the peak use periods. Internet access is affected by the following factors between your phone line and the Internet service provider:

• The Status of Your Computer: The status and the configuration of your computer the Internet use. For example, if while using the Internet your computer is infected by a virus, your speed may decrease since you could be sharing the Internet with the virus. If some of the programs installed on your computer are set to update automatically, your Internet surfing speed may decrease during the update period.
• The Quality of Your Phone Line: Your phone line is one of the most important factors determining ADSL access quality. If the copper wire in the phone line is thin or degraded, it carries less data at any given time. Interference or noise on the wire (arising from interaction with other wires for example) could decrease or terminate your ADSL access. If your connection breaks down, your phone line will break down too.
• Density at the Internet Exchange Points: The density of calls and data transmission on phone lines can cause problems with a subscriber's data traffic, block Internet service providers before reaching the "Internet cloud" and may provide insufficient data.
• Distance from the Internet Exchange Point: ADSL is a communication technology where connection speed decreases as distance from the central exchange increases. Under ideal circumstances, ADSL services should be provided only up 5.5 kilometers from the exchange.
• The Performance of Central ADSL Devices Installed at Central Internet Exchanges: The performance of the devices used at the central exchange affects the speed and the connectivity of ADSL access.
• The Performance of your ADSL Modem/Router: The performance of the device you use affects the speed and connectivity of ADSL access.

In case of any Internet connection problems, please check the following:

• Your modem settings
• Whether or not your line is working
• Whether or not your computer settings are correct and have not changed.

If you still cannot connect to Internet, even though you carried out the above checks, call TTNET customer services on 444 0 375.

Your first ADSL bill will arrive the following month after your subscription date. Your first bill will include:

• The usage fee between the subscription date and first billing period (calculated in accordance with the conditions of your TTNET ADSL tariff)
• The usage fee of the following month (in case of campaign subscriptions, the reduced fees stated in the campaign terms)
• The one-off activation fee
• In cases where subscribers has exceeded their data quota, the quota excess fee
• The related taxes.

Your first bill may cover a period of more than one month, depending on your subscription date.